Refund policy

At EFIGLO, we strive to ensure every order arrives in perfect condition. In the rare event that your parcel arrives damaged, defective, or incorrect, we offer an Exchange Delivery through our supplier network  to resolve the issue as quickly as possible.

Damaged, Broken, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  • Strict 48-Hour Claim Window: You must file your claim through our website’s Complaint Center within 48 hours of parcel delivery as recorded by the tracking system. Claims submitted after 48 hours will be automatically rejected.

  • Mandatory Video Proof Required: To process an exchange, video proof is mandatory. The video must clearly show the shipping label on the original package and demonstrate the specific damage, fault, or incorrect item. Verbal or written claims without video proof will not be accepted.

  • Exchange Delivery: Once your video evidence is reviewed and verified, EFIGLO will coordinate with OUR SUPPLIER to dispatch a replacement item directly to your delivery address.

No Refund Policy

Please Note: EFIGLO strictly operates on an Exchange-Only Policy. We do not offer cash, credit card, or store credit refunds under any circumstances. All valid claims for damaged, broken, or incorrect items will be fulfilled through a product replacement only.

How to Submit a Claim

  1. CONTACT US AT WHATSAPP OR EMAIL

  2. Enter your order number and email address.

  3. Upload a short, clear video showing the parcel shipping label and the damaged/incorrect item.

  4. Submit your claim within 48 hours of parcel arrival. Our support team will review your proof and arrange your replacement parcel promptly.